General

All online orders from the Red Promotional web site are subject to approval.

Red Promotional reserves the right to refuse or cancel any order if Trading Terms are not complied with or for any other reason.

Website content

Product information contained on this Web Site is provided by Red Promotional in good faith. The information is believed to be accurate and current at the date the product information was placed on this website.

Many of the products contained on this website are provided by external suppliers, Red Promotional makes no warranties of any kind as to its content and accuracy. Product availability and prices will be confirmed at the time of placement of order or, if requested, by email prior to your order being placed.

Responsibility regarding personal details.

Red Promotional shall carry no warranty or liability due to any misuse, theft or unauthorised use of any membership passwords or credit card details beyond its control and any purchase obligations made shall remain the responsibility of the purchaser.

Quantities Overs and Unders

While every care is taken to provide the exact quantities requested, on occassions these quantities may be under or over. Where this is the case we reserve the right to supply less / more than the quantity ordered.

GST

All items quoted on this site are inclusive of GST unless other wise stated.

Title

All goods remain the property of DiskBank Pty Ltd t/a Red Promotional until they have been paid in full.

Trade Mark Disclaimer

Logos, messages, content and images displayed in this website are used only for display purposes. They do not suggest the products with those details are available for sale, nor are they intended to suggest any real or implied endorsement of those products by the company whose details are shown.

Cancellation of Order

Once an order has been placed and the artwork approved, it is agreed we will supply your product in the specified time. If you cancel an order after artwork approval, cancellation fees may apply. They can vary from order to order depending on status of the job, but typically costs involved are artwork fees, set-up costs, restocking fee or full payment of job if items have already been decorated. You will not be charged cancellation fees if we don’t have the item in stock.

Claims or Returns

Only written claims will be accepted and must be made within 7 days of receiving goods. Claims or returns will only be accepted where there is a fault in the product supplied or an error in the printing. Faulty goods must be returned for inspection before a refund or replacement of stock will be issued.

Shipping

Please see our delivery information policy for further information.

Samples

We are happy to provide samples (where possible) on request however we do require samples to be returned to us

Maximum quantity is 2 of any one product range. All samples provided free of charge are requested to be returned within a 14 day period otherwise they will be billed out to you.

Any accumulated or individual samples over a total value of $25 + GST will need to be paid for before despatch. We are happy to credit this back if an order is placed and samples are returned.